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Order and Shipping Info

Our products are sold to license healthcare practitioners and TCM students who are proficient in herbal prescription. If you are a healthcare practitioner and would like to set up an account, please Click Here.

If you are a patient looking for a healthcare practitioner around your area that carries the Evergreen herbal products, please email us at sales@evherb.com with your physical address. We will refer you to one nearby.

If you are a supplier inquiring about bulk volume purchase or distributorship opportunities, please contact us at oem@evherb.com.


To Place an Order

Please Click Here to be redirected to our ordering page. Should you experience any difficulties, please email us your order at sales@evherb.com and provide us with the following information: your name, telephone number, address, name of the product and/or item number, quantity, capsules or granules, shipping preference and method of payment. You can also fax your order to us toll-free at (866) Green-98 (473-3698) or call us at (866) Green-97 (473-3697)


Payment and Credit Information

We currently accept Visa and Master Cards. Credit Term is also available on approved credit. Click here to download a credit application.


Volume Discount on Herbs

10% discount on orders over 50 bottles.
15% discount on orders over 100 bottles.
20% discount for Starter Kit orders of 50 bottles or more (One per customer).

FREE pharmacy supplies are included with every Starter Kit order: 1000 empty capsules, 20 empty bottles, shelf labels, custom prescription labels, spoons, and 100 plastic medicine bags. Shipping charges are applied to all Starter Kit orders. Click here for more information on the Starter Kit.


UPS Shipping

FREE UPS Ground shipping for herb orders over $120.00 in the continental US. FREE shipping applies only to herbs and not to books or medical supplies. Shipping and handling charges will be applied to all orders under $120 and starter kit orders. Should shipping charges apply to your order, it will be added to the total of your Internet orders. For your convenience, we also have UPS Next Day Air (red label), 2nd Day Air (blue label) or 3rd Day Select (orange label) service available upon request at actual shipping cost.


USPS Shipping

USPS Priority Mail service is only available for HI, AK, PO Box, and International orders. Orders will be charged actual freight plus $3 handling charge and insurance. Tracking services are not available for post office shipments. Lost packages will only be issued credit after we receive reimbursement from the USPS.


Drop Shipment

Herbs can be drop-shipped directly to your patients at no extra charge. Invoices will be sent to the practitioner unless directed otherwise.


C.O.D. Charges

We can also send your order C.O.D. Please note that UPS charges an additional $9.00 for this service.


Return Policy

Our goal is to ensure that you are satisfied with our products and services. If for any reason you wish to return items you have ordered, please contact us. To maintain the quality and purity of products we provide to you, we can only accept returns made within 60 days of purchase. A full refund is given to returns made within 15 days of purchase. Exchange or credits made after 15 days of purchase are subject to a 15% restocking fee.


Product Satisfaction Guarantee

We guarantee the safety and potency of our herbs. However, we cannot guarantee any health claims or imply cure. To maximize clinical effectiveness, we have a dedicated herbal consultation line with trained experts to answer your questions. Contact Us.


Compliance

Our products are sold only to qualified health care professionals and Traditional Chinese Medicine students who are familiar with the proper and safe use of herbs. The purchaser accepts full responsibility for the safe and proper use of the products, and agrees to indemnify and hold Evergreen Herbs & Medical Supplies, LLC harmless from any consumer claims against products supplied by them and their ultimate use.