We at Evergreen Herbs have been constantly monitoring the impact of COVID-19 since its outbreak. We strive to prioritize our resources to ensure that we deliver on our core commitments - meeting your patient demand and helping our community stay well and healthy.
As we take our first step back to business usual, below please find the info pertinent to your orders starting May 1, 2020:
- Resuming Phone, Email, and Fax Orders:
Options to place an order through phone, email, and fax will resume on 5/1/2020. In case of possible extended waiting times for these services, we ask for your patience. Please note that orders placed through phone, email, and fax will be fulfilled the next day. To skip the line to have your order(s) processed with priority, we encourage you to order directly online at our website.
- Resuming Standard Return Policy:
Our standard return policy will apply to all orders made on and after 5/1/2020.
As our supply chain gradually stabilizes again, we are reinstating the following promotions on 5/1/2020 to help you save amidst the COVID-19 pandemic:
- Volume Discounts
- FREE Shipping: On herb orders over $120 to your clinic.
- Starter Kit Special
- Monthly Special
- Webinar Special: For online order only.
- Shipping Address Considerations:
At this time, we recommend shipping to your home address in case you're considering closing your clinic, or if your office is in an area under a stay-at-home mandate. Returned packages will incur additional service fees by UPS.
- No Will Call:
Package pickup at the Evergreen office is temporarily suspended until further notice.
- Drop Shipment:
We are happy to help send packages directly to your patients. The invoice will NOT be included in the drop shipment package. Please note that the exact shipping charges from our carrier will apply to all drop ship orders - our regular shipping rate/special does not apply here. Drop shipment orders will be shipped by the US postal office
- Expected Delivery Date: See Email from UPS.
Please note that at this time, UPS has suspended its delivery window guarantee. For your delivery date estimate, please refer to the UPS email with your tracking info, which you will receive once UPS start processing your package(s).
- Incomplete or Incorrect Shipping Address:
Please double-check the shipping address you fill in to ensure accuracy and correct spelling (for example, missing the word “Ave” or spelling it like "Av" all are considered wrong). UPS will charge a $17 fee for address correction.
- Incurred Charges:
If your order incurs any additional service charge by UPS, it will be passed on to your next bill.